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Effective August 4th: For the health and safety of our members and our employees, we are requiring all members, visitors, and staff to wear face masks inside our branch lobbies.  We have expanded our drive-thru services to accommodate members who cannot wear a face mask. Please call us at 540.663.2181 if you need additional information.
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E-Services: Online Banking FAQ's

Check out these frequently asked questions about online banking!  Please note: Members who do not log in to Online Banking for 6 months, will have to re-enroll by clicking on "Enroll" on our homepage.

 

Is Your Current Browser Compatible?

Our compatibility table (below) can help you determine which browser is best for you.

For example, if you are using Mac 10.9 (or higher) operating system, recommended browsers include Google Chrome (38+), Mozilla Firefox (27+) and Safari (7+).

Keep your browser up-to-date to keep your data safe and secure.  

Browser Windows 7 Windows 8-8.1 Windows 10 Mac 10.9+ IOS 5+ Android 5.0
Google Chrome 
Mozilla Firefox 
Microsoft Edge - - - - -
Safari  - - -

 

For Edge browser users, please make sure you type in WWW.topsidefcuonline.org, in order for your browser to recognize the correct website and not show a 401 error. 

Browser Update Instructions:

How do you transfer funds?  We have many options to assist you.

Where is my Touch ID?

  • Touch ID is available for iPhone & Android users.  Make sure you have Touch ID enabled on your mobile device and remember to enable it within online banking under your security settings.

Not sure how to navigate our website and online banking? Check out our instructional videos or online banking guide

How do I find my Account number? 

Log into online banking and you are at the home screen. The numbers you see on your account tiles are partially hidden for security reasons. You will see something like  XXXX###-S0010.  This is not your account number. Please click the account tile and it will open the transaction details page. At the top you will see the dark gray bar with your current and available balance and your MICR number.  This MICR number is your account number. If you are still unable to locate it, please call us for assistance.