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E-Services: Online Banking FAQ's

Check out these frequently asked questions about online banking!  Please note: Members who do not log in to Online Banking for 6 months, will have to re-enroll by clicking on "Enroll" on our homepage.

System Requirements

You must have a computer that has: 

  • Microsoft Windows 10 or Mac OS x 10.10
  • Available browser updates applied for improved security that provide antivirus and spyware protection. 
  • An internet connection with minimum of 1 Mbps download speed. 

Satellite connection often have difficulty supporting Hypertext Transfer protocol Secure (HTTPS) applications. Since online banking is HTTPs-encrypted for the safety of your financial information, some satellite cable connections may exhibit slow responses

Is Your Current Browser Compatible?

Note: We encourage end users to configure browsers for automatic updates.  Use the latest version of your browser for the most secure experience in online banking. Our compatibility table (below) can help you determine which browser is best for you.

Keep your browser up-to-date to keep your data safe and secure.  

Browser Windows 7 Windows 8-8.1 Windows 10 Mac 10.9+ IOS 5+ Android 7.0
Google Chrome 
Mozilla Firefox 
Microsoft Edge - - - - -
Safari  - - -



Browser Update Instructions:

How do you transfer funds?  We have many options to assist you.

Where is my Touch ID or Facial Recognition?

  • Touch ID and Facial Recognition is available for iPhone & Android users.  Make sure you have Touch ID or Facial Recognition enabled on your mobile device. Remember to enable it within online banking under your security settings.
How do I find my Account number? 

Log into online banking and you are at the home screen. The numbers you see on your account tiles are partially hidden for security reasons. You will see something like  XXXX###-S0010.  This is not your account number. Please click the account tile and it will open the transaction details page. At the top you will see the dark gray bar with your current and available balance and your MICR number.  This MICR number is your account number. If you are still unable to locate it, please call us for assistance.