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FRAUD ALERT:  Members have reported receiving phone calls from scammers acting as our Fraud Department, asking for card numbers, PIN numbers, and secure access codes. As a reminder, we will NEVER ask you for this information. If you’re in doubt, hang up and call us at 540-663-2181.

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Member Services: Automated Phone Banking

Make transactions anytime, from any touch-tone* phone; Simplify your life with faster, easier money from your credit union.

To make transactions on UNO, you enter a four to sixteen digit Authorization Code number at the start of each call. Your Authorization Code protects your accounts from unauthorized access.

Here's what you can do:

  • Check your account balances
  • Transfer money between accounts
  • Withdraw funds
  • And more...all with no fee

You'll also enjoy these time-saving, money management advantages.

  • Fewer trips to the credit union, although we do love seeing you!
  • Multiple transactions in one call
  • Fingertip access to your accounts virtually 24 hours a day, 365 days a year
  • Easy-to-use guide taking you through each transaction
  • At-a-glance wallet card for calls away from home
  • An itemized list of UNO transactions on your statement
  • Complete security (UNO cannot transfer money to another person's account or send checks to another person's address)

Toll Free from any Touch-tone phone

Click here for a Call Flow Sheet

UNO Hints

  • Pressing * will return you to the previous menu
  • Pressing 3* will return you to the main menu
  • Pressing 7* will end your call
  • Pressing 9* will allow you to login to a different member number without ending your call
  • Pressing 0 will allow you to be connected to a Member Service Representative
  • Press 1 to hear the next item on the list

*Touch-Tone® is a registered trademark of AT&T. Not all push-button are Touch-Tone® phones.