Internet & Mobile Security

Protecting your money and personal information is our number one priority, and we’ve invested in the latest technology and security measures to keep your account information safe and secure.
We’re committed to protecting your personal and financial information.

Internet & Mobile Security Safeguards

Our safeguards meet or exceed industry standards for Internet & Mobile security.
Our system includes firewalls to keep out unauthorized users, intrusion detection systems and other monitoring tools, anti-virus protection to prevent infection of Topside Federal Credit Union systems by computer viruses and other malicious code, and disaster recovery plans to help ensure system availability and critical data integrity.
If we detect an issue with your mobile device, you will immediately see a security notice and you will not be able to log in to online banking. Please use another device to log in, such as a desktop computer, until your mobile device has been cleared of the virus or malicious code.

Rooted or Jailbroken devices cause security threats to our system and your accounts; therefore, you will not be allowed access to our online banking platform. Jailbroken or Rooted devices allow 3rd party apps that can contain vulnerable or malicious code that can allow the device, along with member's online account information to be compromised.  

When you login to online banking a conventional authentication system relies on two forms of identification to prove your identity: your login ID and your password. Multi-factor authentication uses multiple forms of identification to make it harder for attackers to access your account. The multiple forms of identification can include something that you know, such as a password, and something that only you have.

In online and mobile banking, we can send a secure access code to a contact address that you configure. The code is only valid for a single use, and it expires after a brief time. You choose one of the following ways to deliver the code, by Text or Phone call. 

If the browser or device is one that you plan to use again, you can register it. By registering a browser or a device, you confirm that it is under your control and that you intend to use it to access online banking or mobile banking.

If you do not register your device, some services, or features may require additional assistance, such as when using the 'Forgot Password' feature. 

You will need to register your browser or device again in the following circumstances:

• You use a different browser on your desktop.
• You delete and reinstall the mobile banking app.
• Your browser does not save browser cookies.
• You clear existing browser cookies.
• We reset registration for all users for security reasons.