Topper Talks
Hi, I'm Topper!
Your friendly member services bot from Topside.
I've learned so much from your chats that I'm ready to answer your calls! I'm helping my friends in our Contact Center out by helping with your quick questions and simple transactions. I'll even be here to help when we are closed.
We've decided to turn the convenience up a notch. Not only can you chat with Topper on our website and in Online Banking, he is also available over the phone.
What does this mean for you?
Rather than calling us and waiting on hold or going through a long list of dial pad options, Topper will be there to direct your calls and help you with any simple questions or transactions. This saves everyone some time and gives our member service humans the ability to have more in-depth, meaningful interactions with all of our top-notch members.
What can Topper help me with?
When you call in, you can ask Topper for help with anything credit union related! If Topper himself can't help, he'll be able to direct you to a Topside representative who can. Topper can help with things like:
- Balance inquiries
- Simple transactions
- Frequently asked questions
- Booking an appointment
- After hours assistance
- and more!
Tips & tricks for making Topper work best for you:
- Keep it simple! Use a few words based on the key topic you need help with.
- Topper will ask you to rephrase if he doesn't understand what you need.
- If Topper is talking a little too fast for you, just tell him to "Slow Down" or "Repeat" what he said.
- If Topper can't help, ask to speak to a "Representative".
- Prefer to use the dial pad to get what you need? Learn more here.
UNO users: Topper will be able to assist you 24/7, so he will be replacing our UNO phone service. Just call our usual phone number (540-663-2181) and Topper will be there to help you, rain or shine.
Want to learn more about our chat feature? Click here.
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