Video Banking

Click the chat button on the bottom of your screen. It looks like this:

Next, you'll choose your preferred option. In this case, we'll click on video.

We'll need you to allow access to your device's microphones. You can choose whichever option you wish, but if you click "Never Allow," video banking will not work.

After you allow access to your microphone, you'll see the following. You will see the operator, but not yourself. You will need to click the video button to turn your camera on. 

Finally, you'll have to allow camera access on your device. You will see a pop-up toward the top of your screen, click Allow. Now, let's chat!

To begin, you'll need to retrieve a CoBrowsing code to give to the operator. You'll simply need to find the "Get CoBrowsing Code" button on the bottom of the website. 

Next, you'll need to allow/accept the CoBrowsing session.

Once you accept the session, you'll receive an alert CoBrowsing has started. Click "OK".

When logged on to your Online Banking App, open the main menu. Scroll down to the "Help" tab, and then select "CoBrowsing."

Once you do this, your code will pop up and look similar to the following image. Provide the code and start CoBrowsing!

In order to begin, you must accept the screen sharing request. Read the warning(s) provided, then click "Start" if you'd like to proceed.

You'll be able to choose which screens you want to share.

• Chrome Tab – a specific tab in Google Chrome
• Window – a specific type of application (ex. Chrome, Excel, Adobe)
• Entire Screen – all contents of the computer screen