Video Banking Consent Agreement

AS A USER OF VIDEO-BANKING, I/WE AGREE TO THE FOLLOWING TERMS OF USE: If more than one person is present during the video-banking session, each person should read and agree to these terms and conditions before initiating the session. I/we understand that the use of video banking may allow others around me/us to hear/see details of my/our personal identifying and financial information and that I/we have taken the necessary security precautions to protect my/our identity and privacy.  I/we understand that I/we may be asked to provide valid identification documents, and I consent to the recording of my video-banking session for ID verification and quality assurance purposes. Topside Federal Credit Union (aka The Credit Union) may retain recordings, images from recordings,  and transcripts of recordings, within its or a service provider’s platform or servers. Credit Union members have the right to opt out of such recording and monitoring, but doing so removes the ability to communicate with the Credit Union via chat, text, or participate in video banking.

I/we will act and engage in a professional and courteous manner while participating in a video-banking session with representatives of Topside Federal Credit Union. I/we shall not use language or gestures that are intended to harm, threaten, demean, or that may otherwise be deemed inappropriate or abusive. I/we understand that such actions and/or violation of these terms and conditions may result in restriction of Topside Federal Credit Union products and services, including the use of video-banking.

 Members’ expressed consent is required to use such services. When using the video-banking, I/we will be dressed in a manner consistent with being present in a physical branch. I/we shall not exhibit any explicit media, whether audio or visual, during the video banking session. This includes, but is not limited to music, movies, or images. I/we understand that my video-banking session will be concluded should I/we violate these terms. I/we will not operate a vehicle or other machinery and will conduct video-banking in a safe and secure manner. I/we understand the risks in doing so are not the responsibility of Topside Federal Credit Union, and my video-banking session may be terminated should this occur. I/we agree to comply with all laws, rules, and regulations. I/we warrant and agree that I/we will not use any Topside Federal Credit Union video-banking to make or facilitate any illegal or inappropriate transactions(s) as determined by applicable law as the Credit Union, in our discretion, may deem inappropriate. Any violation of these terms and conditions will constitute a breach of this agreement. To the extent permitted by law, Topside Federal Credit Union will not be liable for any resulting losses, claims, or damages related to the use of video-banking. I/we agree to indemnify Topside Federal Credit Union should it incur any costs or sustain any damages, should I/we not meet these terms and conditions. The Credit Union will operate in good faith while evaluating potential violations of these terms, however; Topside Federal Credit Union shall not incur any liability for failure to read, understand, or follow these terms and conditions. The Credit Union, in its sole discretion, may request that I/we complete my/our transaction through another channel, such as visiting a branch office in person.